On 9th September 2015, a Syrian woman contacts by whatsapp the shift team of Watch the Med Alarmphone, an independant hotline for boat people in distress. She is on a boat close to Lesbos. The engine is broken. The whatsapp conversation published here gives impressive insights into Alarmphone's valuable work and shows clearly the reprehensibility of the European border policies which bring refugees in such dangerous and all too often deadly situations.